The Recipe for IT Implementation Success
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The most popular model for technology adoption within an industry is the Technology Adoption Life Cycle Model proposed by Moore, Johnson and Kippola (1999: 31-35). The model describes companies scooping new technologies as fitting into one of five groups: the innovators, early adopters, early majority, late majority and laggards. While the model can be adapted to a micro scale to describe the adoption of a technology within a firm or within a department of a firm, the model provides no explanation of whether at any phase of adoption the technology is continually used to add new business value. That is, people’s acceptance of a new technology does not mean that they are using it effectively or achieving adequate benefits for the organization (Orlikowski, 2000). Further, the Information Technology itself cannot increase or decrease productivity; only continual use of it can.