The Recipe for IT Implementation Success

What is Information technology Failure?

IT implementation failure relates to the non-use, loss of inertia, resistance or misuse of a system after its technically successful implementation. The requirements for successful IT implementation comprise an integrated trio of the new information technology (the “means” by which business is run), business process re-engineering (BPR) (the “method” by which business is run) also driving and being driven by the IT, and finally the culture change management (the mood in which systems are used).
It the last of these factors which companies pay least attention to, leading to only a small (if any) part of the projected return being realized. Culture change management is not a new concept; corporations have had to go through many of these exercises after discontinuous changes in the political, social and economic environments, such as the dissolution of apartheid, widespread privatisation of utility companies, and empowerment of the workforce through unionism. However, with the hyper growth of computing and telecommunications, companies are not only experiencing a roller coaster ride of technological innovations, it is a roller coaster ride that keeps getting faster just as soon as the rider gets accustomed to it.
The focus of this article is to determine the relationship between organisational culture on IT performance post implementation, but for completeness the complementary nature of the IT and BPR aspects are first described.