The Recipe for IT Implementation Success

Information Technology

Arguably in a number of cases the cause of IT implementation failure is indeed IT related. That is, the system as delivered has defects so significant that it can barely match the existing infrastructure, in some cases slowing down existing business processes. However this is further complicated by the fact that in a typical poor implementation effort the system is blamed for what were actually people failures. Indeed, systems are the usual suspects; anyway it’s much easier to send the engineers and programmers “back to the drawing board” (Burke, et al., 2001).
That systems are commonly deemed the cause of implementation failure can be explained by the social psychology phenomenon known as attribution theory, which posits that humans tend to take personal credit for successes and to find external factors to attribute failures (Green, Lightfoot, Bandy & Buchanan, 1985:169).
Furthermore the problem is often catalysed when eager IT vendors define the problem in ways in which they can offer a solution - like “the man with a hammer who says all of the world's problems are a nail” (McCracken, 2002).