The spiral of technology

Technology 101

Arguably in a number of cases the cause of technology implementation failure is indeed IT related. That is, the system as delivered has defects so significant that it can barely match the existing infrastructure, in some cases slowing down existing business processes. However this is further complicated by the fact that in a typical poor implementation effort the system is blamed for what were actually people failures. Indeed, systems are the usual suspects; anyway it’s much easier to send the engineers and programmers “back to the drawing board” (Burke, et al., 2001).

Nevertheless there are three performance dimensions against which any new technology must satisfy the minimum requirements (adapted from Berkun, 2000):