The spiral of technology

Functionality

The technology’s minimum functional requirement is that it must enable the user to at least get as much value out of using it, as they did with the technology before it. This is an important and sensitive point: in the “old” world, users typically spent a good percentage of their time doing what the new system can now do in a flash. The sensitive point is that users felt valued in the old world; they were one of the few that could manipulate their spreadsheets and databases to deliver a certain result, and that was recognized and rewarded by management. In the new world where typically the new technology does all of this in a flash, users may feel “threatened” almost; as they now have to step their performance up a notch to deliver additional value. These are the users who would “poke holes” in the new system, questioning the validity of outputs, efficiency of the new versus the old, and complaining about how much time they would have to spend fixing up the incumbent technology’s bugs. Nobody trusts a system designed and/or implemented as a black box completely, nor could one fully depend on it no matter how positive the outcome.